Case 05 · AI adoption
One question, in three shots
The same HR questions, answered one at a time.
An assistant that finds the answer in the company’s own documents.
Live for ~200–250 people, across two business units.
Illustrative conversation, not a real policy.
The problem
HR and policy questions came in one at a time and were answered one at a time. The answers already existed, spread across documents people couldn’t search.
What I did
What changed
~200–250
people with access
2
business units
HR
first use case, chosen for volume and clear sources
Outside games
Every company has an HR inbox full of questions that are already answered somewhere. It’s the safest first AI project most organisations can run.
The judgment call
“Start where the questions already are. A narrow first use case earns the trust a wider roll-out needs.”